DOMESTIC U.S. SHIPPING INFORMATION
SendCare.com
ships care packages within the United States, to military APO and FPO
addresses, and to more than 30
countries worldwide.
Orders placed by 6pm Pacific Time
normally ship within 1-2 business days. Business days are Monday-Friday, excluding
holidays. Large corporate and special orders may take longer to ship.
For
domestic US addresses, a delayed shipping option is available, allowing you to
place your order now and have it shipped to arrive around the future date
requested. Orders held for delayed shipping normally ship 3-4 days before the
requested arrival date.
For domestic United States
addresses and U.S. military addresses, standard shipping via USPS Priority Mail
is FREE. In most cases, domestic U.S. orders
are delivered within 2-4 business days after shipping. On average,
military APO and FPO addresses are delivered within 2-4 weeks,
depending on the physical location of the recipient and speed of the US Military
Postal System.
For rush orders, expedited shipping options
are available and may be selected
during checkout.
Please click here to view expedited
shipping rates.
Return to Top of
Page
U.S.
MILITARY SHIPPING INFORMATION
SendCare.com ships military care packages
to United States service personnel worldwide, including overseas APO/FPO military addresses.
APO/FPO
ADDRESSING INSTRUCTIONS
During checkout, please enter
the APO or FPO designation in the city field under Shipping Information. The
state field includes a drop down box with designations which apply to the next line of the address
(i.e., AE, AP or AA). The following are the designations which apply to each:
AE = Armed Forces - Europe
AP =
Armed Forces - Pacific
AA = Armed Forces - USA/Canada
Please note: U.S. Military APO and FPO addresses are considered United
States addresses, regardless of the recipient's physical location.
Therefore, 'United States' should be selected as the country for APO and FPO
shipping addresses.
To further assist you, the
above information is included on the bottom of the shipping address page.
For United States
addresses (including military APO and FPO addresses), standard shipping via USPS Priority Mail
is FREE. Orders to domestic U.S. addresses (on United States soil), have an
estimated delivery time of 2-4 business days. For military APO and FPO
addresses, see general shipping notes regarding delivery
times.
For rush orders to domestic
United States addresses, expedited shipping options
are available and may be selected
during checkout. IMPORTANT: Expedited options are not available
for military APO and FPO addresses. For military APO/FPO addresses, please
select the free USPS Priority Mail option during checkout.
Return to Top of
Page
INTERNATIONAL SHIPPING INFORMATION
We are pleased to offer
International shipping to more than 30 worldwide locations, through the services of the
United States Postal Service.
Please click here to view
International
shipping rates.
IMPORTANT: U.S. military APO
and FPO addresses for overseas military personnel are considered United States addresses
and are not considered International shipments. Please select the free
USPS Priority Mail shipping for military APO and FPO addresses.
Return to Top of
Page
GENERAL
SHIPPING NOTES
Please note: Although delivery
estimates have been extremely reliable to date, we cannot guarantee the
performance of the US Postal Service or other carriers. During the holidays, you may want to place
your order a day earlier than usual, to ensure timely delivery. If you require
your package to arrive on a specific date (excluding holidays and Sundays),
please select an expedited shipping option during checkout.
IMPORTANT:
When placing your order, it is imperative that you
provide a correct and complete shipping address for your recipient. We cannot
be responsible for packages that are returned or misdelivered due to incorrect
or incomplete address information provided by the sender. In the event that a package is
returned as undeliverable, the package will be immediately forwarded to the
billing address on file for the sender. An additional charge will apply if the package must be re-shipped
to the recipient with corrected address information.
In the event that a forward
is impossible, packages returned as undeliverable will not be reused and
a refund will not be issued, except in instances where the return is due to an
error on our part. Edible products in packages returned due to an error on the
sender's part will be donated to charity.
Return to Top of
Page
ORDER TRACKING
You will receive confirmation via
email immediately after your order has
been placed and again when your order ships. The latter confirmation will
include a delivery confirmation tracking number (for orders shipping within the
United States), along with a web address that
you can visit to track your care package.
During checkout, signature
confirmation can be requested for an additional fee of $2.50 per package. With this service,
the person receiving delivery of the package will be required to sign for it and
the name of that person will be provided on the US Postal Service website.
Please note: Final
delivery of mail to military APO and FPO addresses is handled by the US Military
Postal System, with an average delivery time of 2-4 weeks, depending upon the
actual physical location of the recipient. Delivery and signature confirmation services and expedited
services such as UPS and USPS Express Mail are not available for military
packages.
Return to Top of
Page
RETURN POLICY
Customer satisfaction is our
top priority. If you experience a problem with any of the products included in
your care package, please contact us within
seven days of delivery so we may resolve any concerns that you may have. We will
work with you to take care of the problem immediately, whether that entails
refund or replacement.
In order for a refund or
replacement to occur,
the entire care package, including all contents, must
be returned. We will then troubleshoot the problem and resolve it
accordingly. Returns and/or exchanges are handled on a case by case basis; any
refunds issued will be credited in the manner in which payment for the original
order was received, or in the form of a store credit, depending upon the
circumstances.
In cases where a package is
returned as undeliverable, that package will be immediately forwarded to the
billing address on file for the sender. The sender can then choose to forward
the package to the recipient or otherwise allocate the package contents. This
policy includes packages returned for any reason, aside from error on the part
of SendCare.com staff.
For example, if a package is
returned due to incorrect address information provided by the sender, failure of
the recipient to pick up their mail, or a determination by the US Postal
Service, other carrier, or receiving mail facility that a package is
undeliverable, that package will be forwarded to the sender per the above policy
immediately upon receipt. Refunds will not be issued for packages deemed
undeliverable due to incorrect or outdated information provided by the sender,
or due to the failure of the recipient to claim their mail.
If you have concerns related to the delivery of your package, please
contact us and we will troubleshoot the
situation and work to achieve an immediate resolution. Again, we cannot be
responsible for packages that are returned or misdelivered due to incorrect or
incomplete address information provided by the sender.
Return to Top of
Page
